Return and Exchange

Exchanged goods will only be accepted within 7 days of purchase and if the item is unused and in original condition. Once we have received the returned goods, we will issue an e-voucher of the same credit. This e-voucher is only valid up to a month upon date of issue and can only be used by the same customer. For any exchange or damaged goods issues, please feel free to contact us at orders@tjem.sg.

*Please note: Earrings are not exchangeable due to hygiene purposes. Sale Items are not exchangeable as well.



Shipping

We provide free normal local postage, however, to ensure that your package lands safely in your hands, we highly encourage using Registered Mail, which costs an additional, S$ 2.30. But it comes with tracking, which is insurance in the safety of your package. 

Singapore

1. Local normal Singpost: Free

Delivery time: 3-5 working days (excluding public holidays)
Tracking System: No
Weight Limit: 2kg


2. Registered Singpost Mail : S$ 2.30

Delivery time: 3-5 working days (excluding public holidays)
Tracking system: Yes
Weight limit of 2kg

For tracking purposes, please go to www.singpost.com 

*Spend above S$ 35 to enjoy free registered postage*


3. Courier Delivery: S$ 8 (Flat Rate)

Delivery time: 1-2 working days (excluding weekends and public holidays)
An Email will be sent to you once the parcel has been sent out 

*Spend above S$ 50 to enjoy free next day courier delivery service*

For Courier Delivery, order has to be made by 12pm (on a working day), to receive it by the next day. Our courier delivery will be made from 9am to 5:30pm (excluding weekends and public holidays). If a failed delivery attempt occurs due to wrong address or an absence of a receiver, a re-delivery would incur additional costs. 

Other countries

Malaysia & Brunei

Registered Singpost Mail:
Flat Rate: S$ 5
Delivery time: 5 – 10 working days
Tracking system: Yes
Weight limit: 2kg

Indonesia

Registered Singpost Mail:
Flat Rate: S$ 7
Delivery time: 8 – 14 working days
Tracking system: Yes
Weight limit: 2kg

Rest of the world

Registered Singpost Mail:
Flat Rate: S$ 10
Delivery time: 8 – 14 working days
Tracking system: Yes
Weight limit: 2kg

To track all international orders, please go to www.singpost.com


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